Return & Refund Policy

Draft policy. This page is a working draft prepared for Anisri Artistry and is pending review by the owner and a legal adviser. Items marked [to be confirmed] are business decisions that have not been made yet.

Cancelling an order

You can cancel an order yourself from My orders while it is still Pending or Confirmed. Once we start preparing it, please contact us.

Returns

[Owner to confirm: the return window, which items are eligible, and the condition items must be returned in.]

[Owner to confirm: whether personalised, custom-made and perishable items (for example some hamper contents) are excluded from returns, except when they arrive damaged or incorrect.]

Damaged, defective or incorrect items

If something arrives damaged or isn't what you ordered, please contact us with your order number and photos. [Reporting window to be confirmed.]

Refunds

Approved refunds are made to the original payment method, or by another method agreed with you for pay-on-delivery orders. [Refund processing time to be confirmed.]

How to request a return

Use our contact form and include your order number and the reason for the return.